EarthLink Phone System Problems Affect City Hall Incoming Calls

The City of Marion's normal business operations are being affected due to an apparent nationwide issue with EarthLink, the phone server the City of Marion utilizes. The problem was noticed early this morning when some city employees were notified that incoming calls were not going through and the callers were getting a busy signal. If one makes a call into City Hall's main line, 765-662-9931, they will receive a busy signal, or an automated response from EarthLink saying the "call cannot be completed as dialed, as the called party is busy."

Until further notice, if you wish to make contact with the City of Marion's reception office with an urgent matter, please send an email to Nikki Owen at nowen@marionindiana.us. Otherwise, we thank you for your patience as we work out this issue as it affects us locally.

Note: Marion Police Chief Angela Haley says incoming calls into emergency dispatch seem to not be affected at this time. IT Director Danny Robinson further explained that the dispatch center runs on a different circuit.

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