Phone Issue Resolved Between EarthLink & Marion City Hall
MARION, IN: (Nov. 14th, 2016) – Phone calls into the main office of Marion City Hall are now coming through after a temporary disruption in service affecting EarthLink customers on a widespread level.
A couple of City of Marion employees had noticed at approximately 7am this morning that incoming calls were not going through, and callers were getting a busy signal or a greeting from an Earthlink operator, if they dialed the main line, 765-662-9931. The problem persisted until about 10am this morning, a total of about 3 hours.
IT Director Danny Robinson said they never connected with a customer service representative from EarthLink, but explained the issue was resolved before contact was made.
The main line is now functioning fully. We thank you for your patience during the brief interruption in service.
As stated in the earlier press release, incoming calls to emergency dispatch were not affected as the dispatch center functions through a different system.